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Is it safe
to reserve online?
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Place your reservation safely. Your personal and payment information is protected and encrypted; it goes directly to the bank, and we will never share it with third parties.
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How to Reserve?
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You can try booking through our web with the reservation form.
You can also contact reservas2@arenalcanopy.com, and our team
will help you plan your adventure.
By whatsapp +506 85450475
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What´s the minimum age?
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Kids are welcomed but we have some restrictions for safety reasons.
And will vary according to the adventure of your choice
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It´s there any weight restrictions?
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Weight limit is not an issue, the cables are strong enough
to carry a large truck; the problem is the equipment,
the biggest one that we have is for 58 inches waist
and 30 inches of leg. If you have less than this measure we are good.
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Is there a problem if is raining?
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Costa Rica weather is very variable all the year.
But for adventurers and nature lovers, that won’t be a problem,
the tours still running rain or shine. Just in some extreme conditions
will be cancelled in order of safety, in that case it´s 100% refundable
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Can I bring my backpack with me?
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On our tours tourists are not allowed to carry any loose objects, such as:
unstrapped bags, cellphones, camera poles / sticks, or objects that
will not leave your hands free while performing such activities.
However you can carry a small backpack with such objects
you consider necessary.
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What I should wear?
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We recommend you to wear comfortable clothes,
secure shoes, hiking tennis shoes, raincoat / jacket, bugs spray, sunblock
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It´s necessary to reserve
in advance?
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Advanced reservations are highly recommended, however we are
happy to accept last minute reservations as space allows.
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Am I being charged for reserving online?
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Payment in advance is necessary for all reservations.
We use PayPal and and secure payment link through
the BAC Credomatic.
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Cancellation policies?
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You will be able to cancel your reservation and get 100% refund
as long if is at least 48 hours before the tour date.
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Is transportation included?
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Usually it´s included from the hotels located in La Fortuna downtown and surroundings.
If your pick up place is far away from our location, there is an
extra price
for the transportation.
The amount will be given when you receive the confirmation
form.
Transportation is included in the major activities, in other options is
available at an additional cost.
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I’m travelling by car, Is there parking available?
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Parking is available.
It is generally safe, nothing should happen if you leave your stuff in
the car, although it will be under your own responsibility.
We have lockers available also to keep stuff while on tour.
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